Party On Demand Terms and Conditions
Acceptance of Terms: By accepting delivery of rented items, the customer UNCONDITIONALLY AGREES TO ALL TERMS AND CONDITIONS outlined in this rental contract. The customer acknowledges that they have received in good order all rented items and other goods listed on the contract. ANY DISCREPANCY MUST BE REPORTED IMMEDIATELY upon receipt, or it will be assumed that all items were delivered in satisfactory condition.
Responsibility and Liability: The customer ASSUMES FULL RESPONSIBILITY for all rented items, including their safe and proper use, operation, maintenance, and return to Party On Demand Inc. THE CUSTOMER WILL BE HELD ACCOUNTABLE FOR ANY LOSS, DAMAGE, OR NECESSARY REPAIRS and agrees to compensate Party On Demand Inc. accordingly.
Warranties: Party On Demand Inc. MAKES NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, nor any warranties, expressed or implied. ALL ITEMS ARE PROVIDED ‘AS IS’, and the customer assumes all risks associated with their use.
Sole Agreement and Indemnity: This rental contract FORMS THE SOLE AGREEMENT between the customer and Party On Demand Inc. The customer agrees to INDEMNIFY AND HOLD HARMLESS PARTY ON DEMAND INC. for any claims arising from the customer’s use or misuse of rented items, including claims from third parties for loss, injury, and damage to persons or property resulting from the customer’s negligence or improper operation. THIS INCLUDES LEGAL COSTS incurred in the defense of such claims.
Safety Instructions: OPERATORS MUST READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS (including safety instructions). Failure to do so may result in injury or damage, for which the customer will be held fully responsible.
Stairs Policy: CLIENT MUST ALERT PARTY ON DEMAND INC. AT LEAST 7 DAYS BEFORE THE DELIVERY DATE IF THERE ARE ANY STAIRS INVOLVED IN THE DELIVERY PATH. If there are more than 5 stairs, this will result in a MANDATORY ‘STAIR FEE’ WITH A MINIMUM CHARGE OF $350 added to the invoice. For locations with more than 10 steps, PRICING WILL BE DETERMINED BASED ON THE SPECIFIC SITUATION. Failure to notify Party On Demand Inc. about stairs will result in additional fees and potential delays.
Furniture Moving Policy: UNDER NO CIRCUMSTANCES SHOULD CLIENT REQUEST OUR STAFF TO MOVE FURNITURE WITHOUT WRITTEN PERMISSION FROM THE ADMIN TEAM AT PARTY ON DEMAND INC. If you request our staff to move furniture and they do so WITHOUT ADMIN APPROVAL, YOU DO SO AT YOUR OWN RISK. This means that if our staff moves furniture and it breaks, PARTY ON DEMAND INC.’S INSURANCE WILL NOT COVER ANY DAMAGES that may result from that transaction. The client will be solely responsible for any and all damages.
Retaking of Equipment: If the customer fails to return all rented items at the agreed time, the customer AGREES TO PAY FOR ALL ADDITIONAL CHARGES. If the customer refuses to return rented items, PARTY ON DEMAND INC. RESERVES THE RIGHT TO TAKE ALL NECESSARY ACTIONS to recover the rented items without prior notice or legal process.
Acknowledgment of Risk: The customer acknowledges the possibility of injury and AGREES TO PROVIDE ADULT SUPERVISION AT ALL TIMES as per the rules provided prior to the event, whether in written or verbal form. PARTY ON DEMAND INC. WILL NOT BE HELD RESPONSIBLE for any injuries that occur due to the lack of proper supervision.
Photo and Video Release: Party On Demand Inc. may take photographs and video recordings at the event and use them for marketing purposes. By signing this contract, the customer AGREES TO A FULL PHOTO AND VIDEO RELEASE to Party On Demand Inc., allowing the use of such images and recordings without further consent or compensation. PHOTOS AND VIDEOS MAY BE POSTED ON SOCIAL MEDIA, AND PARTY ON DEMAND INC. MAY TAG THE CUSTOMER’S ACCOUNT UNLESS INSTRUCTED OTHERWISE.
Attorney Fees: The customer AGREES TO PAY ALL REASONABLE ATTORNEY FEES AND COURT COSTS incurred in enforcing these terms and conditions. FAILURE TO ABIDE BY ANY PART OF THIS CONTRACT WILL RESULT IN LEGAL ACTION for which the customer will bear all associated costs.
Late Fees Policy: A LATE FEE OF $50 PER HOUR WILL BE APPLIED for any rented items not returned at the agreed time. If items are not returned within 24 hours of the agreed return time, AN ADDITIONAL DAILY CHARGE EQUAL TO THE ORIGINAL RENTAL FEE WILL APPLY until all items are returned. Failure to return items may also result in legal action, and the customer will be responsible for all associated costs.
Refund Policy: ALL SALES ARE FINAL, and no refunds will be provided except in the case of cancellation by Party On Demand Inc. due to weather conditions or other unforeseen circumstances. In such cases, a full refund will be issued within 7-10 BUSINESS DAYS. NO REFUNDS WILL BE GIVEN FOR CUSTOMER-INITIATED CANCELLATIONS within 14 days of the event. Date changes are not permitted, and deposits are non-transferable.
Equipment Prioritization: Party On Demand Inc. PRIORITIZES EQUIPMENT BASED ON PAYMENT. Without payment, THERE IS NO GUARANTEE THAT THE SELECTED EQUIPMENT WILL BE AVAILABLE. Total payment is DUE 14 DAYS PRIOR TO THE EVENT DAY. ALL DEPOSITS ARE FINAL unless the issue arises from Party On Demand Inc. DATES ARE NON-TRANSFERABLE under any circumstances.
Cancellation Policy: CANCELLATIONS MADE WITHIN 14 DAYS OF THE EVENT WILL FORFEIT 100% OF THE PAYMENT. No refunds or credits will be issued for cancellations within this period. If a cancellation is required due to unforeseen circumstances, PARTY ON DEMAND INC. WILL WORK WITH YOU TO RESCHEDULE THE EVENT; however, additional fees may apply.
Setup Time Requirement: ALL MOVIE NIGHT EVENTS REQUIRE A MINIMUM OF 2 HOURS FOR SETUP. The customer must ensure that access to the setup area is provided at least 2 hours before the scheduled event time. FAILURE TO PROVIDE ADEQUATE TIME FOR SETUP WILL RESULT IN DELAYS, AND PARTY ON DEMAND INC. WILL NOT BE HELD RESPONSIBLE for any impact on the event schedule.
Tipping Encouragement: WHILE NOT MANDATORY, TIPPING IS GREATLY APPRECIATED BY OUR STAFF for exceptional service. Your generosity helps us maintain high service standards and ensures a positive experience for everyone involved.
Privacy Policy: Party On Demand Inc. is committed to protecting your privacy. ALL PERSONAL INFORMATION COLLECTED IS USED SOLELY FOR THE PURPOSE OF PROVIDING SERVICES and communicating with you about your event. We do not sell, share, or distribute your personal information to third parties, except as required by law or to protect our rights. BY AGREEING TO THESE TERMS, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION as outlined in this policy.
Damage Waiver Details: The customer has the option to purchase a DAMAGE WAIVER at the time of booking. This waiver covers ACCIDENTAL DAMAGE TO RENTED EQUIPMENT UP TO $1,000. THIS WAIVER DOES NOT COVER INTENTIONAL DAMAGE, NEGLIGENCE, OR FAILURE TO FOLLOW SAFETY INSTRUCTIONS. If the waiver is not purchased, the customer ASSUMES FULL RESPONSIBILITY FOR ALL DAMAGES to the rented items, including the cost of repair or replacement. ALL AUDIO AND VIDEO EQUIPMENT MUST BE PROTECTED FROM WATER EXPOSURE. In the event of rain, IT IS THE CUSTOMER’S RESPONSIBILITY TO IMMEDIATELY MOVE ALL PROJECTORS, SPEAKERS, AND OTHER LIGHT OR AUDIO/VIDEO EQUIPMENT INDOORS. Failure to do so will result in the customer being held liable for any water damage that occurs, which will NOT BE COVERED UNDER THE DAMAGE WAIVER.
Equipment Care Guide: The customer agrees to follow the EQUIPMENT CARE GUIDE provided by Party On Demand Inc. This guide includes instructions for the proper use, handling, and care of all rented items. FAILURE TO FOLLOW THE CARE GUIDE MAY RESULT IN DAMAGE TO EQUIPMENT for which the customer will be held financially responsible. Key points include:
KEEP ALL EQUIPMENT DRY: Under no circumstances should equipment be left in the rain or exposed to water.
HANDLE WITH CARE: Avoid dropping, throwing, or mishandling equipment.
OPERATE AS INSTRUCTED: Use all equipment according to the instructions provided. Misuse may lead to damage and subsequent charges.
STORE PROPERLY: When not in use, store equipment in a safe, secure location to prevent accidental damage.
Party on Demand Payment and Collections Policy
Deposit Requirement
Non-Refundable Deposit: A non-refundable deposit of 50% of the total event cost is required at the time of booking. This deposit must be paid within 48 hours of booking to secure the event date and services. Failure to pay the deposit within this timeframe will result in the release of the event date and cancellation of the booking. Deposit can be paid in cash, and a credit card must be on file to hold the event.
Final Payment
Full Payment Due: The remaining balance must be paid in full by 5:00 PM on 7 business day before the event. Failure to pay the full balance by this deadline may result in the cancellation of services, and the client will forfeit the deposit.
Contractual Terms
Payment Terms: The payment terms outlined in this policy are non-negotiable and will be strictly enforced.
Late Fees: A late fee of 5% of the total event cost will be applied if the remaining balance is not received by the due date and time. If the balance is not paid within 24 hours of the due date, Party on Demand reserves the right to cancel the event without any refund of the deposit.
Cancellation Policy: If the event is canceled due to non-payment, Party on Demand will retain the non-refundable deposit and may charge additional fees to cover any costs incurred.
Payment Methods
Accepted Payment Methods: Clients may pay via credit card, debit card, or ACH transfer. Payment must be made through the secure online payment portal provided by Party on Demand. Cash is accepted on day of service before event setup only.
Secure Payment Portal: A secure online payment portal will be provided upon booking, where clients can easily make their payments. Automated reminders will be sent as the final payment due date approaches.
Payment Reminders
Automated Reminders: Clients will receive automated payment reminders 14 days, 7 days, and 3 days before the final payment is due. These reminders will be sent to the contact information provided by the client at the time of booking.
Non-Payment and Collections
Grace Period: If the full balance is not paid by the due date, a 24-hour grace period will be extended. After this period, if payment is still not received, the event will be canceled, and the deposit will be forfeited.
Collections: Unpaid balances remaining after the grace period will be referred to a collections agency within 5 days. Clients will be notified of this action and informed that the unpaid balance may be reported to credit bureaus, potentially affecting their credit score.
Legal Compliance
Adherence to Law: Party on Demand adheres to all applicable California state and federal laws regarding payment collections, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
Legal Recourse: Party on Demand reserves the right to pursue legal action for any outstanding balances not paid within the specified timeframes.
Client Acknowledgment
Acceptance of Terms: By signing the contract, the client acknowledges and agrees to the payment and collections policies outlined above. The client understands that services will not be rendered unless full payment is received by the specified deadline.
